5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that almost all security guard companies are capable of providing the support that property managers want, but too often do not due to a lack of ongoing quality management processes.
Safety guard companies are unlike any vendor a home supervisor usually hires. If you employ a painter, you are able to see whether or not they are doing their tasks by taking a look at the walls. But when you employ a security guard company, how often can you determine if the protector company is doing their job which includes running background checks and drug screenings, providing good training for your guards, and effectively tracking and supervising your defenses. In most instances they likely are, but it’s important to employ a system of verification and quality management to ensure that issues connected with the lack of doing these tasks do not start to happen.
In this guide we’ll talk five (5) easy actions to improving your safety guard service and achieving what you picture as your perfect warehouse security guard.
Screen Your Guards Qualifications
In many nations, guards have been mandated to have a specified level of training before they can start working as security guards. If your condition is among those states, ensure your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the sort of training that is being supplied by your security company and ask yourself does it look adequate.
Additionally, is your security guard company performing background and drug screenings on all your guards until they send them to your own property? If they are, they ought to be providing you with verifications. Otherwise, why?
Another excellent way to display if the protector is a fantastic fit for your property is to perform a brief”interview” to get a sense of the guard and to explain your expectations. This first conversation can tell you a good deal on what to expect from this shield and it gives you an opportunity to request another shield if you think it is necessary.
Assess Guard Training
Though most security guard companies have an extremely thorough orientation that introduces each shield to the company itself, in many cases the shield’s orientation to his assigned land is not as complete. We call the orientation for the assigned land”Website Specific Training”. Find out what your website specific training looks like:
• Can it happen at your property?
• How long is each officer educated?
• How long can the security company double lender? (Double banks is the process of having a seasoned guard working in the exact same time as the new guard.)
Determine the answer to every one of the questions and be certain they match what you believe is adequate. You should even think about sitting in on your safety guard company’s orientation and also your website specific training to get an understanding of what goes into preparing a shield to work in your property.
Protect supervision is among the more important factors of very good security guard support. When security companies provide poor oversight, there is not enough emphasis put on preventing errors, problems, and complaints. Deficiency of oversight also removes the opportunity for the protector to learn and better understand their duties. If the guards are not being supervised, they start to feel their job is not significant and they start to find themselves as not as a region of the security group. When guards do not feel like part of your group it generally leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, onsite managers might not be included. If your contract does not require onsite oversight, how can your security guard company remotely supervise its guards? Outside of the normal security company field manager spot checks, the two methods of remote oversight that prove most effective are:
If your guards are required to make rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a remote way of tracking the guards while they are on your property. These monitoring systems permit the security guard company to track the log and time the action of these guards while they are making rounds to various areas on your property. Many Officer Tour Tracking Systems can create reports that empower the safety guard company to quickly get an understanding of if the protector is making rounds. The property manager also needs to be given with an updated version of those reports.
Along with Officer Tour Tracking systems, we’ve found that using a system for guards to check in frequently with the safety guard company provides a way of making certain each guard is safe and alert. By having guards check-in frequently together with the safety guard company, at least each 30 minutes, guards believe their security is important and being awake and alert is also an important part of their job.
Expand Your Favorite
After hours inspections of your defenses are almost always good ways of finding out just what is occurring with your safety while you are not there. Through these inspections, be sure to ask your safety guards questions about their responsibilities and duties to ensure they understand their tasks. In fact, we suggest getting your safety guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) by a certified security consultant as part of your ongoing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when selecting a security consultant be confident the consultant is not actually a security guard company. If that’s the case, your audit is guaranteed to develop issues with your current security guard company.